FAQ
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also use your order number and email address on our tracking page to check your order status at any time.
Can I return or exchange a product?
Yes. If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy. For assistance, please contact us at info@mercerly.com.
What payment methods do you accept?
We accept all major credit and debit cards, along with secure payment options such as PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through encrypted and secure checkout systems.
What makes Mercerly towels different?
Mercerly towels are designed to bring the comfort of a luxury hotel into your home. We focus on exceptional softness, absorbency, durability, and premium craftsmanship to create towels that feel luxurious from the first use and stay beautiful wash after wash.
My order arrived damaged or incorrect. What should I do?
We're sorry to hear that. Please email us at info@mercerly.com with your order number and clear photos of the issue. Our team will review the situation and help resolve it as quickly as possible.
How should I care for my Mercerly towels?
For best results, wash your towels before first use and avoid fabric softeners, as they can reduce absorbency over time. Following the care instructions provided with your order will help keep your towels soft and absorbent for years to come.
How can I contact you?
You can reach us anytime at info@mercerly.com. We're always happy to help with questions about your order, our products, or anything else.